Afbeelding: The 7 steps of Conflict Escalation visualized by us for The Danish Centre for Conflict Resolution - a nonprofit organisation. We got an enormous amount of positive feedback on this info-graphic.
Communication skills - Understanding why mental filters are important Using practice sessions to help kids ( and adults too) to develop stress endurance tolerance for coping with challenging emotional communications/conflicts.
Conflict Resolution Poster: RESOLVE- Let's Work it Out
Everyday you will deal with rude people. Although you might want to go off and be rude back you have to know how to handle the situation. Being known as a business owner who is rude to their customers is not good and by no means a way to start a business.